The cell is not cleaned regularly or cleaned by any other method other than by the method recommended by the manufacturer.If correct pool chemistry is not maintained.Damage to the unit beyond Platinum Edition Salt Cells control.The warranty may be void if the following occurs: Replacement cell supplied from our facility at 70% of the MSRPįor commercial use in any “regulated pool”, all parts are warranted against defect for a period of one year, without pro-ration. Replacement cell supplied from our facility at 70% of the MSRPįifth Year. Replacement cell supplied from our facility at 50% of the MSRPįourth Year. Replacement cell supplied from our facility at 30% of MSRP Platinum Edition Salt Cells reserves the right to determine whether or not a cell will be replaced with a new or refurbished cell or repaired. Replacement cell supplied from our facility at no cost.
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This generic cell carries the following Limited 5 year pro rata warranty should fault occur due to faulty manufacture or materials, under normal use and service.įor residential use, Platinum Edition Salt Cells warrants the original purchaser that the equipment shall be free of manufacturer defects at the time of sale and upon examination, shall provide replacement parts or repair in accordance with the following schedule.įirst Year. On May 19, 2023, BBB sent correspondence to to request their voluntary cooperation in resolving the unanswered complaints as well as their cooperation in elimintating the pattern of complaint. Once receives the product they never receive them back nor receive a resolution. Consumers also state they are asked to send in their products at their own cost. However, typically within the first year the product has failed and the warranty is not honored. Specifically, consumers state they purchase products that claim to have a 5 year warranty. According to information in BBB files has a pattern of complaint alleging Guarantee or Warranty Issues.
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